Password Station Frequently Asked Questions

Question:	What is Password Station?
Answer:	A utility to allow you to recover forgotten passwords or unlock your account.
Question:	Why should I use it?
Answer:	It saves time by allowing you to recover forgotten passwords. You can do it from your phone or PC instead of calling the Service Center.
Question:	How do I sign up?
Answer:	Go to https://password.nchmd.org from any browser. Your mobile phone offers the best experience since you will receive a text or email for verification.
Question:	Why do you need my phone number or personal email?
Answer:	It gives us another method to verify your identity. We can reset your password with a series of challenge questions, but some cases require that we send you a text or email to your personal device.
Question:	How are you going to use my phone number or personal email?
Answer:	Just for identification purposes. This system is not integrated with anything else. Your information is safe.
Question:	I don’t trust it with my personal phone or email. Can I use my NCH issued email?
Answer:	Not a good idea. If you’re locked out of your account, how are you going to check your NCH email?
Question:	I really don’t want to fill out the questions. Can I just put in bogus answers?
Answer:	No! This is how we attempt to identify that you are who you say you are. Fill in the answers with information that is correct and that you can remember.
Question:	What is the worst-case scenario if I don’t enroll?
Answer:	If you ever need assistance with your account, your identity will need to be manually verified. This process involves checking with your manager or HR, reviewing your badge / ID, or other methods may be used to verify your identity. This is a lengthy process. Password Station is easier and takes very little time.
Question:	Can I still sign up even though my phone carrier is not listed?
Answer:	We support the 4 major phone carriers. If your carrier is still not listed, you can leave it blank and press the continue button. This will allow you to sign up using your personal email address.